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General FAQ

Where is Vapers Place located?

Our store is conveniently located in Corby. Our address is: 

Vapers Place, 38 Elizabeth St, Corby NN17 1PN
What are your opening hours?

Vapers Place is open from 9am to 7pm, Monday to Friday. On Saturdays we are open from 9am to 6pm. On Sundays, we are open from 10am to 4.30pm.

How can I contact Vapers Place?

You can reach us via phone, email, or our website's contact form.  

Phone: 01536 269622

Email: support@vapersplace.co.uk

What is your shipping policy?

We aim to process and ship out orders within 48hours. All orders are sent via royal mail with full tracking, shipping typically takes 1-2 business days. Expedited shipping options are also available.

Do you offer international shipping?

Currently, we ship within the UK only. Please check back as we are always looking to expand our services.

What is your return and refund policy?

We accept returns within 30 days of purchase for unopened products. If you're not satisfied with your purchase, please contact our customer service for assistance.

How can I track my online order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on the shipping provider's page to track your order.

Can I pick up my online order in-store?

Yes, we offer a "click and collect" option. You can place your order online and pick it up from our store in Corby.

Do you offer any loyalty or discount programs?

Absolutely! We value our regular customers and offer a loyalty program. Sign up in-store or online to start earning points with every purchase.

Vaping FAQ

What is vaping?

Vaping refers to the act of inhaling and exhaling the aerosol (often called vapor) produced by an electronic device known as an e-cigarette or vaporizer. It provides an alternative to traditional tobacco smoking.

How does an e-cigarette work?

An e-cigarette is a battery-powered device that heats a liquid (known as e-liquid or vape juice) containing nicotine, flavourings, and other chemicals, producing a vapor. This vapor is inhaled by the user, simulating the experience of smoking.

What is e-liquid or vape juice?

E-liquid, often termed vape juice, is a mixture used in vapor products like e-cigarettes. It usually contains nicotine, flavourings, glycerine (VG), and propylene glycol (PG).

Is there a difference between vaping and smoking?

Yes. While both deliver nicotine, smoking involves burning tobacco, releasing numerous harmful chemicals. Vaping uses a heating element to produce a vapor from e-liquid, avoiding combustion and many of the toxic compounds found in smoke.

Is nicotine always present in e-liquids?

No. E-liquids come in various nicotine strengths, including zero-nicotine options. Users can choose according to their preference and needs.

What are PG and VG in vape juices?

PG (Propylene Glycol) and VG (Vegetable Glycerine) are the primary base ingredients in e-liquids. PG tends to deliver a sharper throat hit, while VG is thicker and provides denser vapor clouds. E-liquids come in various PG/VG ratios.

Can vaping help me quit smoking?

Many individuals have reported using vaping as a method to reduce or quit smoking. However, it's essential to consult with healthcare professionals and use approved cessation tools.

Are there risks associated with vaping?

While vaping is generally perceived as less harmful than smoking, it's not risk-free. Some studies highlight potential health concerns, especially when using e-liquids containing harmful additives or vaping at high temperatures.

How do I maintain my vaping device?

Regular maintenance ensures optimal performance. This can include cleaning the tank, replacing coils or atomizers, and ensuring the battery is in good condition.

How do I choose the right vape device for me?

Vape devices come in various shapes and sizes, from simple pod systems to advanced mods. Your choice depends on your experience level, preferences, and desired nicotine intake.

What are vape pods and pod systems?

Pod systems are compact vaping devices that use refillable or disposable pods. They are popular due to their simplicity and are suitable for beginners.

What's the difference between mouth-to-lung (MTL) and direct-to-lung (DTL) vaping?

MTL mimics cigarette smoking, where you draw vapor into your mouth before inhaling to the lungs. DTL involves drawing vapor directly into the lungs, producing denser clouds.

How long does a coil last?

The lifespan of a coil varies based on usage, e-liquid type, and device wattage. On average, a coil lasts between one to three weeks.

Why does my vape taste burnt?

A burnt taste often indicates a "dry hit." It can be due to a worn-out coil, low e-liquid in the tank, or vaping at too high a wattage.

Is second-hand vapor harmful?

Research suggests that the second-hand aerosol from e-cigarettes is less harmful than cigarette smoke. However, it's always courteous to vape away from non-users.

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